Arctic Habit / Account & Data Deletion

Account and data deletion

At a glance

You can delete your Arctic Habit account in the app (developer: GO2GYM STUDIO, 고투짐 스튜디오). It works the same in the iPhone and Android apps.
If you can't use the app, you can ask us to delete it at arctichabit@go2gym365.com. You don't need to reinstall the app.
Deleting removes your account data and your island and focus backup from our servers right away, and it can't be undone.
Deleting your account doesn't cancel an Arctic Pro subscription. If you subscribe, cancel it first (section 5).

You can't delete your account during a focus session (including while it is paused). Finish or stop the session first.
If you signed in with Apple, deleting also disconnects Sign in with Apple. If that can't happen automatically, the app shows you how to disconnect it in your Apple Account settings.
When deletion finishes, this account's focus history and island on that device are deleted too.

If you lost your device, deleted the app or can't sign in, email us to request deletion.

Item	Details
Send to	arctichabit@go2gym365.com
Subject	Arctic Habit account deletion request
Include	The email address of your account (if you used Apple's Hide My Email, that address) and how you sign in (Apple, Google or email code)
Identity check	Writing from your account's email address is fastest. If you write from another address, we send a confirmation to your account's email address first
Timing	Without delay after we confirm it's you, and within 10 days at the latest; we'll tell you when it's done

An email request deletes the data on our servers. Records left on a device are deleted when you delete the app from that device.

Data	What happens
Account data (email address, sign-in identifiers, name and profile photo URL if Apple or Google provided them, account ID, sign-up and sign-in times)	Deleted right away
Invite code, invitation relationships, seal and orca unlock records	Deleted right away. Your account ID is also removed from the invitation record of the person who invited you (their invitation count and unlocked animals stay)
Rewarded-ad records	Deleted right away
Island and focus backup (animal and decoration placement and terrain, focus history, rewards, Focus Ice and transaction records, to-do titles and tag names, unlock records), backup device information, subscription status	Deleted right away, including server history. Server recovery data is deleted automatically after at most 30 days
Apple sign-in refresh token	Deleted right away (Sign in with Apple is disconnected)
Subscription records at our subscription service (RevenueCat)	We ask RevenueCat to delete them
This account's focus history and island on the device you delete it from	Deleted right away

Data	Retention	Why
Account deletion record	30 days after deletion is completed	To confirm the deletion finished
Keyed hash of a deleted sign-in identifier (a value the original can't be read from)	90 days after you delete your account	To stop the same sign-in account from claiming invitation rewards again by leaving and re-joining
Deletion marker on the backup server (the random account ID and the deletion time)	As long as needed so the account can't be backed up again (no time limit; the value alone doesn't identify you)	So the same account can't be backed up again
Support emails, including your deletion request	1 year after your request is resolved	Record of handling your request
App analytics data (Firebase Analytics)	14 months after collection	Not linked to your account, so it can't be deleted with it
Crash reports (Firebase Crashlytics)	90 days after collection	Not linked to your account
Ad-related data (Google AdMob)	According to Google's retention policy	Processed by Google
Server access logs	Deleted automatically after our server providers' log retention periods	Security and troubleshooting
Sign-in code email records	According to our email provider (Resend), generally 30 days	Kept by the email provider
Records on other devices that weren't the backup device	Until you delete the app on that device	They exist only on that device
App Store and Google Play payment records	According to Apple's and Google's policies	Kept by Apple and Google; we can't delete them

Deleting your account doesn't cancel Arctic Pro. Cancel it where you bought it:

iPhone: Settings → Apple Account → Subscriptions on your device
Android: Google Play Store app → profile → Payments & subscriptions → Subscriptions

Apple and Google handle payments and refunds and keep their own payment records.

App analytics: turn off Settings → Share usage statistics in the app. No app analytics is sent, and the app instance ID used until then is reset.
Any other deletion or correction: email arctichabit@go2gym365.com (section 7 of the Privacy Policy).