Support

Contact us

If you have a question or a problem with Arctic Habit, please get in touch.

It helps if you include:

• Your device and iOS version
• The app version
• The screen where the problem happened, and when
• A screenshot, if possible

Got an invite code?

1. Install Arctic Habit from the App Store.
2. When you sign up, enter the 8-character invite code your friend sent you.
3. You can enter an invite code only once, at sign-up. You can also sign up without one.

When two friends sign up with someone's invite code, that person's seal unlocks. When seven do, the orca unlocks.

Frequently asked questions

I can't sign in

You can sign in with Apple, Google or an email code. The email code has 6 digits and works for 1 hour. If it doesn't arrive, check your spam folder and your network connection, then try again.

What happens if I stop a session early?

You can pause at any time, and paused time doesn't count. If you stop a session early, you get no reward and your friend stays in the ice.

How do I unlock the seal?

Reach 10 hours of total focus, or have two friends sign up with your invite code.

How do I unlock the orca?

Have seven friends sign up with your invite code, or make your first paid Arctic Pro payment. The free trial alone doesn't unlock the orca.

What do I get for watching an ad?

After you complete a focus session, watch an ad in full on the completion screen to double that session's Focus Ice. You can do this once per session, and you keep the basic reward even if you don't watch. With Arctic Pro you get the double without ads.

I watched an ad but didn't get the reward

Rewards are given after the ad provider confirms the view, so they can take a little while. You don't need to watch the ad again; reopen the app after a moment. If the reward still doesn't arrive, contact us with the time you watched the ad.

How do I change ad tracking, ad consent or usage statistics?

You can change tracking permission in Settings → Privacy & Security → Tracking on your device. In the European Economic Area (EEA), the UK and Switzerland, you can change your ad and app analytics consent in the app under Settings → Ad privacy options. Ads and rewards work the same whatever you choose. To stop app analytics, turn off Settings → Share usage statistics in the app.

Focus Lock doesn't work

Focus Lock needs Screen Time access. In Settings → Screen Time on your device, turn on App & Website Activity and allow Arctic Habit. Phone, Messages, Clock and Settings are never locked, and the lock lifts while a session is paused. The focus timer works even without access.

Can I move my focus history and island to another device?

No. Your focus history and island are stored only on your device, with no sync or backup. If you delete the app or change devices, they can't be recovered.

How do I cancel Arctic Pro or get a refund?

Cancel in Settings → Apple Account → Subscriptions on your device, or from Manage subscription on the Arctic Pro screen in the app. Cancel at least 24 hours before the current period ends to avoid the next charge; the same applies during the free trial. Deleting the app or your account doesn't cancel it. Apple handles payments and refunds, so request a refund at reportaproblem.apple.com. See section 12 of the Terms of Use for details.

I changed devices and Arctic Pro isn't showing

Make sure your device is signed in with the Apple Account you subscribed with, then tap Settings → Restore purchases in the app to re-check your Pro entitlement. Your focus history and island are stored only on your device, so restoring purchases doesn't move them.

The sound stops

Focus sounds keep playing while you focus, even when the screen locks or your iPhone is in silent mode, and stop when you pause or finish the session. If you can't hear anything, check the volume and that the sound you picked in the app isn't Off. A phone call pauses the sound; it usually resumes after the call.

How do I delete my account?

In the app, go to Settings → My account → Delete account. This isn't available during a focus session. Deleting removes your account data on our server and the records on that device, and can't be undone. Deleting your account doesn't cancel Arctic Pro, so cancel your subscription first if you have one. See the Privacy Policy for details.

Privacy questions

For privacy questions or requests to access, correct or delete your data, or to stop its processing, email arctichabit@go2gym365.com. See the Privacy Policy and Terms of Use.

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